Burger King is a global fast food restaurant chain.
Service test compliance improvement
People trained
Communications skills improvement acknowledged by employees
Sales increase depending on the category 
People trained
Engagement rate in the sales training by staff obtained
Every day Burger King restaurants in Moscow and St. Petersburg are visited by a large number of foreigners who speak English, but the language barrier significantly complicates their service. Employees feel insecure, often change cash registers, do not offer all the necessary items on the menu.

The course immerses the employee in a situation where he is at the checkout counter, and in front of him is a foreign client who orders certain dishes. The employee needs to serve the guest in English.

In addition, the restaurant employee must offer the client a bonus french fries at a discount, a milkshake and other additional products or dishes, as well as correctly announce the order amount and accept payment in a convenient format.
Of the 28 employees who completed the training, 18 were re-evaluated better than initially:

  • 46% of trained employees report improvements in their communication skills.
  • The second visit of the secret guest showed that employees began to offer foreigners more dishes, name more products and communicate more freely

Burger King plans to continue working with Cerevrum to bring VR training to the company.

Why Dailo?
Six reasons to choose Dailo
as your training partner
right now
Real neuroscience under
the hood
We really care about the your result
LMS integration
People like to use Dailo
Detailed analytics
We know how to operate with Enterprises
We provide all the information about the employees training process and measure its impact on business results
A professional approach to VR simulations creation methodology — we base our work on the most recent research in neuroscience.
We are providing full circle of technical, methodological and training support
Immersive learning is proven solution for effective trainings and save your budget
Let us help you fix that job
By submitting the request you agree to the terms of our data processing policy.
This website uses cookies to ensure you get the best experience
© 2020 by Cerevrum
Russian Federation, 121205, Moscow,
Skolkovo Innovation Center,
blvd. Bolshoy, d. 42, bldg 1, pom. 157, WP 7, floor 0 (ground)

The research is supported by a grant from the Skolkovo Foundation